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FAQ

GENERAL

What methods of payment do you accept?

We accept payments via PayPal or direct bank transfer. Even if you don’t have a Paypal account, you can pay for your items using your credit card. Please note that all Paypal or credit card transactions and collection of credit card information is processed entirely by Paypal and we do not store any of your card information or details on our servers.

For direct bank transfers, please kindly let us know when you have made payment by emailing us so that we can check and process your order.

What is your return and refund policy?

All our products have been personalised and made-to-order for you, so we do not offer any returns or refunds once the order is confirmed. But if there’s a problem with your order please reach out to us at hello@papypress.com and we will be happy to assist you.

What if an item is missing from my order?

Item(s) may be sent out in separate shipments. Please check your order status to determine if your item(s) are being shipped separately.

If something is missing from your order, please contact us.

Do you offer gift wrapping services?

Yes we offer a free gift wrapping service and this can be indicated to us at the product page. If the product you wish to have gift-wrapped does not have a gift-wrap option, feel free to write in to us in your order comments and we will assist you from there.

You can also opt to have a handwritten gift message with your gift wrapped order by checking the box labeled THIS ORDER IS A GIFT during the SHIPPING METHOD step in the checkout process and entering your own personal message in the box provided.

Can PapyPress assist my company with gift giving and bulk orders?

Yes, of course! Please contact us or email your enquiry on bulk orders to hello@papypress.com. Don’t forget to let us know about the product, quantity and other special customisation requirements that you are looking at and our team will get back to you soon.

Is my transaction secure?

We take utmost care and concern for your privacy while you are shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. When you purchase items in our shop, all transactions and payments are made entirely through Paypal, and PapyPress does not process any of such information and your credit card information is never stored on our servers.

CUSTOM SERVICES

Where do I start?

First of all, take a deep breath! You have just started sourcing and we can't blame you for not knowing where to start. Whether you eventually print your cards with us or with another stationer, you will have to start from somewhere. And where better than at our studio where we have lots of samples on display and in our archives. We'll be more than happy to share a tip or two. Learn the terms and talk the talk. 

Do I have to follow a specific theme?

Defintely not! However, it's always good to know what you like / dislike as it's a question that you will have to face eventually. By selecting a specific colour scheme or theme, it will make choosing the rest of your stationery a lot easier. Not only that, designing will be a much faster and smoother process.

I have designs that I would like to combine together?

Sure thing! We love ideas! Just bring them along when you meet us and we will be more than happy to incorporate them into your final design.

What shall I bring along when I visit the studio?

Magazine cut-outs, Pinterest boards, a piece of your table runner...anything that will help us understand your colour scheme or theme. Bring along your cat or dog even, if you'll like its image to be included in your stationery.

How much lead time do you require?

The time it takes for custom work varies depending on the scope of each project. As a guide, we typically require about 2 weeks to design the first draft. Subsequent changes usually takes 2 - 3 business days per change. Normal production time is 10 - 12 business days upon confirmation of artwork.

If you are sending us your design to print, should your artwork need to be re-touched or re-drawn, we may have to add a couple of days to the production timing.

Is there anything else I should know?

Designing stationery is no easy feat. It's definitely not a click of a button as many would think. First, we spend many hours conceptualising the design, then a couple of weeks drawing / designing it on the computer, followed by printing the cards on multiple machines. Finally, the stationery will be manually finished by hand. Always think carefully about what you want and once you have decided and is ready to go to print,  check that what we have designed has the correct information on it. When it comes to printing 150 invites, 300 menus or 1000 business cards, there really isn't a ctrl-z in this world that will help undo a mistake.

I'd love to find out more information or discuss a quote. Who should I contact?

You can use the contact form to get in touch with us, or email us directly at hello@papypress.com with details about your project.